Your account. Your data.

Request account deletion

Request deletion of your Smart Dentist account and the personal data associated with it. You do not need to sign in or reinstall the app to send a request.

Operated by Smartmed Solutions Sdn. Bhd. (1415753-T)

Completed within 90 days of identity verificationBackup copies included

Complete the form below. Your request goes directly to support@smartdentist.app — no email app needed.

Your deletion request

Complete these three steps

Fields marked * are required. You do not need to give a reason for leaving.

Identify your account

Registered account email *The email you use to sign in to Smart Dentist.

Account type

I cannot access my registered email inbox.

Review your request Delete my account and associated dataIncludes backup copies. Legally required payment records are retained as explained below.

Would you like help with a subscription or credits?This does not delay your ability to send a deletion request. Sending the form does not automatically cancel billing.

Confirm and submit

We will contact you to verify ownership. Once verified, deletion is completed within 90 days, including backups, except legally required payment records.

I am the account holder and I request deletion of my account and associated data. *

Submitting this form does not immediately delete your account. Read our Privacy Policy and the data details below.

Sent securely to support@smartdentist.app. No password or file uploads required.

Please enable JavaScript to submit this form, or send your request to support@smartdentist.app with the subject “Smart Dentist account and data deletion request”. Include your registered account email.

Keep your request safe. Do not send your password, verification codes, payment-card details, APC document or patient records with the initial request.

Need help with the form?

You can also email support@smartdentist.app with the subject “Smart Dentist account and data deletion request”. Include your registered account email. No app login is required.

What happens to your information

Data we delete

We delete your account and the associated personal data below within 90 days after identity verification, including backup copies. Payment records that must legally be retained are the exception described in the next section.

Deleted from active systems and backups within the 90-day window
Data type	What the request covers
Account, profile & APC	Account and authentication records, name, email, phone number, profile photo, organisation details and uploaded professional documents.
Courses, articles & events	Account-linked learning progress, playback history, completion records, article activity, saved preferences and event registrations. Required transaction records are treated separately.
Community	Your discussions and replies, saved or followed items, account-linked reports, and other participation records associated with your account.
Mentorship	Case information and answers, clinical images and other uploads, proposals, follow-up questions and replies, and account-linked feedback.
Ask Gigi	Account-linked conversations, prompts, responses, clinical information, attachments, feedback and usage history.
Notifications & service records	Account-linked notification history, delivery information, preferences, support data, technical identifiers and identifiable usage records.

This is a request for deletion, not temporary deactivation. Removing the app from your device alone does not delete your account or the data held by Smart Dentist.

Timing and exceptions

What we keep, and for how long

Only payment records needed for legal record-keeping are retained after account deletion. Retaining these limited records does not keep your app account active.

One deletion window, including backups

We complete deletion within 90 days after your identity is verified. Backup copies are included in this same window; there is no separate additional backup-retention period after deletion is complete.

Limited payment-record retention after account deletion
Data that may remain	Reason	Additional retention period
Legally required payment records	Receipts or invoices, transaction references, dates, amounts, and billing information necessary to meet accounting and tax obligations. This does not include your clinical images, mentorship case content or app activity.	For the applicable statutory period. Company accounting records must generally be kept for 7 years after the relevant transaction or operation is completed. Tax requirements or a legally required extension may require a later end date. Only the affected payment records are kept for that additional period.

The payment retention period runs from the applicable transaction or statutory reference date, not automatically from the date you delete your account. These records are deleted when the applicable legal retention period ends. Our team can explain the period that applies to your records.

Legal reference: Malaysian Companies Act 2016, section 245(3) (PDF). External payment providers, such as Stripe, may also keep records under their own legal obligations and privacy notices. Smart Dentist does not store your full payment-card number or security code.

Before your account is deleted

Subscriptions and credits

Uninstalling the app does not cancel a Premium subscription. Select the relevant billing-help option in the form so support can help. Do not assume that submitting your request has cancelled future charges; ask for confirmation.

Records you need to keep

Save any documents you are entitled and required to retain before access is removed. Account deletion does not recall PDFs or other copies already downloaded to a device or independently held by another person.

You can send your deletion request now, even if you need help with these issues.